Return and Refund
How long can I return an item?
If for any reason, you are not satisfied with your online purchase, you may return unused articles within 7 days of receipt.
How do I return my order?
- Please contact our Customer Service ([email protected])
- We will send you a returning form through email, pls fill in all required field and attach it to your package. Follow below address:
Mitra Dinamika Sejati
Wisma Argo Manunggal,15th floor
Jl. Jend. Gatot Subroto kav. 22
- Once we receive your returned items, all goods will be inspected. Articles must be returned undamaged and the original labels must be attached. Any item in unsuitable condition will be rejected.
- Inspection will take 5 working days max from receipt
- You will receive an update from our customer service regarding your returned items, otherwise please contact us if you don’t receive any.
- If we found any rejects on the item, we will offer you refund or we will give you the new one (same article).
- Since we are not responsible for any items that sent in error, we recommend using a postal service that insures the value of the returned products and provide a tracking number.
Who will be in charge for returning cost?
Returning cost for any damaged / unused items will be at our expenses